Paint Werkz is committed to your happiness and satisfaction with our work, if some reason you aren’t happy let us know and we will work to resolve the issue as soon as possible.
Paint Werkz refinishing services come with a limited lifetime warranty. Our limited lifetime warranty basically covers defects that aren’t noticeable at the time of delivery such as chipping or extremely quick wearing of a part. Normal wear and tear isn’t covered under our warranty, each instance of a warranty claim is done on a fair case by case basis. Holster wear is not included in “normal wear and tear” as holsters put a lot more wear on the coating than normal.
Our limited lifetime warranty is valid for all of our customers retail, or OEM are all covered under this warranty. OEM customers will need to contact your company for their specific protocol for warranty related matters. Most of our OEM customers prefer to have the product sent directly to them then they will forward to us. A smaller percentage of our OEM customers refer you directly to us and just stay out of the loop.
If we determine that the coating failed to no fault of yours (usually this is a chip, or another type of clear failure in the coating) we will gladly resolve this for you. We don’t and won’t lie to you about being a defect or not, we know what to look for and what coating failures look like.
All Coatings will show wear, some just wear better than other products. Any company that tells you there coating is bulletproof is simply lying and not being honest. Many applicators only offer limited warranty periods, we don’t believe in that which is why we offer the limited lifetime warranty.
All warranty claims will be redone at no cost to the customer for the coating work in the same color or pattern that it was initially completed in. Changes in colors or patterns will incur a charge. Gunsmithing charges are not included with our warranty unless we originally provided the gunsmithing tear-down and assembly.